{"id":37995,"date":"2021-07-27T17:20:17","date_gmt":"2021-07-27T21:20:17","guid":{"rendered":"https:\/\/www.singlecare.com\/blog\/?p=37995"},"modified":"2024-05-21T16:46:49","modified_gmt":"2024-05-21T20:46:49","slug":"telehealth-vs-telemedicine","status":"publish","type":"post","link":"https:\/\/www.singlecare.com\/blog\/telehealth-vs-telemedicine\/","title":{"rendered":"Telehealth vs. telemedicine examples, pros, and cons"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"#telehealth\">Telehealth<\/a> | <a href=\"#telemedicine\">Telemedicine<\/a> | <a href=\"#telecare\">Telecare<\/a> | <a href=\"#telehealth-vs-telemedicine\">Telehealth vs. telemedicine<\/a> | <a href=\"#insurance\">Insurance coverage<\/a> | <a href=\"#costs\">Costs<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telehealth and telemedicine are similar terms that are often used interchangeably, but they actually mean two different things. Telehealth is a much broader term that includes clinical and non-clinical healthcare services delivered via video and audio communication tools. Telemedicine is a more limited term that falls within the description of telehealth. It is used to describe the utilization of remote clinical services and telecommunications technology to diagnose, treat, and monitor a patient\u2019s conditions. Use this guide to learn about the differences between telehealth vs. telemedicine and examples of each.<\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6849,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:1,&quot;10&quot;:2,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\" data-sheets-formula=\"=CONCATENATE(R[0]C[-2],R[0]C[-3],R[0]C[-1])\"><\/span><\/p>\n<h2 id=\"telehealth\"><span style=\"font-weight: 400;\">What is telehealth?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The term telehealth refers to the use of technology and electronic communication tools to support clinical and non-clinical healthcare services. It has a broader scope and covers all aspects of virtual health.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cTelehealth is using remote audio and visual platforms for all healthcare needs,\u201d says Joseph Pazona, MD, the founder and president of <\/span><a href=\"https:\/\/www.myvirtucare.com\/about\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">VirtuCare<\/span><\/a><span style=\"font-weight: 400;\">. \u201cNot only does this include telemedicine (direct patient care), but it can include remote monitoring of patients, educational resources, and general advice.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">E-health is yet another term used to describe electronic healthcare delivery and is often used interchangeably with telehealth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telehealth services are available to help support patients who may have trouble receiving medical or supportive care. Several factors impact a person\u2019s ability to take part in ongoing and preventative care, including the area in which he or she lives or mobility limitations. Most rural areas have insufficient specialty providers, making it difficult to receive care without traveling long distances. For many, travel expenses and limited transportation options prove to be another barrier.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some examples of telehealth include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote patient monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Healthcare employee training<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administrative meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health education<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.singlecare.com\/blog\/what-is-teletherapy\/\"><span style=\"font-weight: 400;\">Counseling and mental health services<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health resources and coaching<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using apps to view lab tests results, track blood sugar or blood pressure, or request refills from the pharmacy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Two-way communication with a healthcare team through phone, email, or patient portals<\/span><\/li>\n<\/ul>\n<p><b>RELATED: <\/b><a href=\"https:\/\/www.singlecare.com\/blog\/telehealth\/\"><b>What to expect at your first telehealth appointment<\/b><\/a><\/p>\n<h2 id=\"telemedicine\"><span style=\"font-weight: 400;\">What is telemedicine?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to the <\/span><a href=\"https:\/\/www.who.int\/goe\/publications\/goe_telemedicine_2010.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">World Health Organization (WHO)<\/span><\/a><span style=\"font-weight: 400;\">, telemedicine is the use of communication technologies to diagnose, treat, and prevent diseases and injuries despite geographic barriers. Telemedicine involves using live video conferencing and audio communication tools to connect patients with their healthcare providers in real-time, without physically going to an office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cTelemedicine is the delivery of medical care remotely using audio and\/or video communications,\u201d says Pazona. \u201cThis involves a virtual visit between a physician and a patient for medical diagnosis and treatment.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other examples of telemedicine include phone consultations and virtual visits using video technology on a smartphone or laptop. Many telemedicine platforms include urgent care, behavioral health, preventative health, and chronic care services. Licensed healthcare providers offer treatment plans to help patients manage their health without having to take a trip to the clinic for an in-person examination. Telemedicine also includes follow-up care for the management of chronic conditions.<\/span><\/p>\n<h2 id=\"telecare\"><span style=\"font-weight: 400;\">What is telecare?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Telecare is another term that refers to the use of technology for patient care, but it\u2019s a bit different from both telehealth and telemedicine.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telecare is the technology that allows patients to be monitored from home. Examples of telecare include remote patient monitoring (RPM), emergency medical alarms, and video services that help monitor patients who are at risk for injury or require continued monitoring.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The primary purpose of telecare is to remotely monitor high-risk patients so they can continue to live in their own environment. Telecare allows healthcare professionals to monitor patients for things like falls, drops or spikes in blood pressure, cardiac arrhythmias, or breathing difficulties. There is even technology that monitors and warns physicians when their diabetic patients are showing signs of inflammation that could lead to limb-threatening ulcers.<\/span><\/p>\n<table class=\"singlecare-table\">\n<thead>\n<tr>\n<th>\n<h2 id=\"telehealth-vs-telemedicine\"><span class=\"title\">Telehealth vs. telemedicine<\/span><\/h2>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"header-row\">\n<td><\/td>\n<td><b>Telehealth<\/b><\/td>\n<td><b>Telemedicine<\/b><\/td>\n<\/tr>\n<tr>\n<td><strong>Definition<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">A broad term that describes the use of technology to support both clinical and non-clinical healthcare services.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The use of video and audio technology to deliver clinical services to patients from a distance.<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Examples<\/strong><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote patient monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Healthcare employee training<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administrative meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health education<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Counseling and mental health services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health resources and coaching<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using apps to view lab tests results, track blood sugar or blood pressure, or request refills from the pharmacy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicating with a healthcare team through phone, email, or patient portals<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone consultations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Virtual video visits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telecommunications technology and software<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><strong>Pros<\/strong><\/td>\n<td colspan=\"2\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saves time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Convenient<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accessible<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides access to specialists<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Eliminates exposure to infection<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><strong>Cons<\/strong><\/td>\n<td colspan=\"2\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insurance may not cover care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Must have access to technology (laptop, smartphone)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited capabilities without a physical assessment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gaps in care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diagnosis errors<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Note: Both telehealth and telemedicine require the provider to use <\/span><a href=\"https:\/\/chironhealth.com\/definitive-guide-to-telemedicine\/telemedicine-info-healthcare-providers\/hipaa-compliance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">HIPAA-compliant software<\/span><\/a><span style=\"font-weight: 400;\"> to protect personal health information. This includes protecting videos, photos, and any data that is shared through telehealth platforms. The same compliance guidelines are required for both remote healthcare services and in-person visits.<\/span><\/p>\n<h2 id=\"insurance\"><span style=\"font-weight: 400;\">Insurance coverage<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cWhile telemedicine had limited insurance coverage in the past, the COVID pandemic has changed regulations around telemedicine coverage,\u201d says Samantha Addison, head of clinical operations at <\/span><a href=\"https:\/\/www.palomahealth.com\/about-us-thyroid-doctors\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Paloma Health<\/span><\/a><span style=\"font-weight: 400;\">. \u201cMost major payers, including Medicare, will cover telemedicine. Many telemedicine companies also have affordable self-pay and membership pricing. This has made it easier than ever to get quality care and to shop around for the clinician who works best for you.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many major health insurance companies, including <\/span><a href=\"https:\/\/www.bcbs.com\/coronavirus-updates\/stories\/opening-new-doors-care-telehealth\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Blue Cross Blue Shield<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.cigna.com\/individuals-families\/member-resources\/virtual-care-options\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Cigna<\/span><\/a><span style=\"font-weight: 400;\">, offer coverage for telehealth services. The amount of coverage depends on the individual\u2019s specific plan. Many other commercial insurance companies have partnered with telehealth providers to offer low-cost appointment options since the start of the COVID-19 pandemic.<\/span><\/p>\n<p><a href=\"https:\/\/www.uhc.com\/member-resources\/health-care-tools\/telehealth-visits\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">United Healthcare<\/span><\/a><span style=\"font-weight: 400;\"> (UHC) is another example that is making medical care more accessible by providing options for telehealth services through preferred partners. Coverage varies based on state regulations, but many of UHC\u2019s plans, including employer-sponsored health plans and Medicare Advantage plans, offer telehealth visits with a copay.<\/span><\/p>\n<h2 id=\"costs\">Costs<\/h2>\n<p><span style=\"font-weight: 400;\">Compared to in-person clinic visits, telehealth can cut costs for many people seeking treatment and condition management. Telehealth reduces transportation costs,\u00a0 time spent away from work, and the need for childcare. Patients seeking behavioral health support can take part in regular therapy sessions without the additional expenses or scheduling hassles.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SingleCare\u2019s <\/span><a href=\"https:\/\/www.singlecare.com\/blog\/news\/telehealth-survey\/\"><span style=\"font-weight: 400;\">2021 telehealth survey<\/span><\/a><span style=\"font-weight: 400;\"> analyzed the responses of 1,700 American adults to better understand how they are adapting to the influx in telehealth services. According to the survey, 60% of participants had their telehealth services covered completely by their private insurance or Medicare plans. Another 26% had their services partially covered by their insurance plans. Only 8% of those surveyed had to pay 100% for their virtual care out of pocket.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Out of those who paid out of pocket for telehealth, 62% reported an average cost of $0 to $30 per telehealth visit, with many private insurers charging the same rates for both virtual and in-office visits. This data shows promise that telehealth is becoming more affordable, making healthcare services more accessible to the public.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for telehealth resources, be sure to check with your insurance provider and your physician&#8217;s office for coverage and accessibility information. Be sure to ask about copays and reimbursement options.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Resources:<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.who.int\/goe\/publications\/goe_telemedicine_2010.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Telemedicine<\/span><\/a><span style=\"font-weight: 400;\">, World Health Organization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/chironhealth.com\/definitive-guide-to-telemedicine\/telemedicine-info-healthcare-providers\/hipaa-compliance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">HIPAA Compliance for telehealth providers<\/span><\/a><span style=\"font-weight: 400;\">, Chiron<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.bcbs.com\/coronavirus-updates\/stories\/opening-new-doors-care-telehealth\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Opening new doors to care with telehealth<\/span><\/a><span style=\"font-weight: 400;\">, BlueCross BlueShield<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.cigna.com\/individuals-families\/member-resources\/virtual-care-options\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Virtual care (telehealth) options<\/span><\/a><span style=\"font-weight: 400;\">, Cigna<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.uhc.com\/member-resources\/health-care-tools\/telehealth-visits\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Telehealth visits<\/span><\/a><span style=\"font-weight: 400;\">, United Healthcare<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Telehealth | Telemedicine | Telecare | Telehealth vs. telemedicine | Insurance coverage | Costs Telehealth and telemedicine are similar terms that are often used interchangeably, but they actually mean two different things. Telehealth is a much broader term that includes clinical and non-clinical healthcare services delivered via video and audio communication tools. Telemedicine is a [&hellip;]<\/p>\n","protected":false},"author":87,"featured_media":38008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8029],"tags":[729],"coauthors":[20704],"class_list":["post-37995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-education","tag-doctor-visits","franchise-healthcare-defined","wpautop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Telehealth vs. telemedicine examples, pros, and cons<\/title>\n<meta name=\"description\" content=\"Interested in virtual health care? 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