{"id":50787,"date":"2022-04-20T09:30:55","date_gmt":"2022-04-20T13:30:55","guid":{"rendered":"https:\/\/www.singlecare.com\/blog\/?p=50787"},"modified":"2026-01-21T21:10:40","modified_gmt":"2026-01-22T02:10:40","slug":"how-to-calm-a-patient-down-in-pharmacy","status":"publish","type":"post","link":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/","title":{"rendered":"5 ways to calm upset patients"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you\u2019re working in a pharmacy, you may have heard stories about angry patients or experienced a situation with an upset patient yourself. There\u2019s no doubt it can be tough to go through, but you\u2019re not alone. Learning how to provide good customer service can drive increased patient satisfaction and customer loyalty. Dealing with an angry or frustrated patient is often a part of delivering customer service, and it can be a valuable skill in the pharmacy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to learn some techniques you can use to quell an upset patient, remain calm, and resolve the problem at hand.\u00a0<\/span><\/p>\n<h2 id=\"what-does-excellent-pharmacy-customer-service-mean\"><span style=\"font-weight: 400;\">What does excellent pharmacy customer service mean?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer service remains at the forefront of running a successful pharmacy. Without the patient, there is no pharmacy. So what exactly does excellent pharmacy customer service involve? It can include several different areas of patient interactions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Building rapport, such as through learning patient names, can go a long way in providing great service. If you know the patient\u2019s schedule, have the prescription ready so you\u2019re able to ring them up quickly. Always follow up with the patient, especially if you\u2019re waiting on a medication to be shipped or are dealing with an insurance problem. Strengthening patient relationships can help patients feel understood and reassured about taking their medications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to customer service, <\/span><a href=\"https:\/\/www.singlecare.com\/blog\/what-does-a-pharmacy-technician-do\/\"><span style=\"font-weight: 400;\">pharmacy technicians<\/span><\/a><span style=\"font-weight: 400;\"> are the lifeblood of the pharmacy. At the end of the day, pharmacy technicians are the face of the pharmacy and take on the bulk of patient interactions. They greet patients, handle insurance questions, and answer general questions about the pharmacy. Maintaining or <\/span><a href=\"https:\/\/www.singlecare.com\/blog\/pharmacy-technicians-help-customers\/\"><span style=\"font-weight: 400;\">improving pharmacy technician customer service<\/span><\/a><span style=\"font-weight: 400;\"> is essential for good pharmacy customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to a <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC7559089\/\">survey<\/a><\/span><span style=\"font-weight: 400;\">\u00a0on pharmacy customer service, pharmacy staff and patient interactions can promote patient satisfaction in a number of different areas. In chain pharmacies especially, building relationships with the patient, helping the patient with insurance issues, and counseling the patient on how to take medications correctly are some of the most influential factors of good customer service.\u00a0\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Working with Rude Customers in a Pharmacy \u2014 Ask a Pharmacist\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/eGkr8IAWEv0?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.singlecare.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2 id=\"5-ways-to-deal-with-angry-patients\"><span style=\"font-weight: 400;\">5 ways to deal with angry patients<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re wanting to learn how to calm a patient down and solve the problem at hand, try these solutions and tips. The pharmacy staff should be on the same page when resolving pharmacy customer complaints.<\/span><\/p>\n<h3 id=\"1-listen-to-the-patient\"><span style=\"font-weight: 400;\">1. Listen to the patient<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Use active listening skills to identify the patient\u2019s problem. Give the patient your undivided attention and acknowledge what he or she is saying. You can show you\u2019re actively listening with good eye contact, open body language, and occasional nods or verbal comments like, \u201cYes\u201d or \u201cI see.\u201d You can then ask open-ended questions and respond once you\u2019ve gathered all the information.\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Pharmacist Crash Course: 5 Ways to Calm Upset Patients\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/lylAj5gher4?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.singlecare.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3 id=\"2-don-t-take-it-personally\"><span style=\"font-weight: 400;\">2. Don\u2019t take it personally<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the patient starts getting heated, try to keep your cool. It can be easy to let your emotions get the best of you, especially if it\u2019s been a long day. However, you shouldn\u2019t take it personally; responding with an attitude or negative energy can escalate things further and make the patient even more upset. Instead, be professional. There\u2019s always merit to staying positive and treating patients with kindness.\u00a0<\/span><\/p>\n<h3 id=\"3-apologize-and-empathize\"><span style=\"font-weight: 400;\">3. Apologize and empathize<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Give a sincere apology to the patient. You should also use empathetic statements like, \u201cI feel your frustration\u201d or \u201cI wish there was something else I could do.\u201d Apologizing and empathizing can help diffuse a volatile situation.\u00a0<\/span><\/p>\n<h3 id=\"4-reframe-the-problem\"><span style=\"font-weight: 400;\">4. Reframe the problem\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One good way to calm an angry patient is to reframe the problem and show that you\u2019re on your patient\u2019s side. If it\u2019s something to do with the insurance company, you can try to redirect your patient\u2019s frustration. Make it an us-versus-them situation. <\/span><a href=\"https:\/\/www.singlecare.com\/blog\/what-is-a-formulary\/\"><span style=\"font-weight: 400;\">If insurance won\u2019t cover the medication<\/span><\/a><span style=\"font-weight: 400;\">, the patient can contact the insurance company and inquire about the problem.\u00a0<\/span><\/p>\n<h3 id=\"5-protect-the-well-being-of-yourself-and-your-staff\"><span style=\"font-weight: 400;\">5. Protect the well-being of yourself and your staff<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If a frustrated patient starts raising his or her voice, hurling insults, or gets out of control, it\u2019s time to start thinking about the safety of the pharmacy staff. Let the patient know you will not tolerate any kind of verbal or physical abuse in the pharmacy. You can tell the patient to leave the pharmacy if you feel they\u2019re being uncooperative. If needed, you can call your supervisor or security.\u00a0<\/span><\/p>\n<h2 id=\"common-pharmacy-customer-service-scenarios\"><span style=\"font-weight: 400;\">Common pharmacy customer service scenarios<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When figuring out how to deal with rude patients, there are different scenarios you might find yourself in. Here are a couple of difficult patient scenarios and examples of how to handle an upset patient.<\/span><\/p>\n<h3 id=\"the-prescription-is-not-ready\"><span style=\"font-weight: 400;\">The prescription is not ready<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can get extremely busy in a pharmacy, especially at peak hours, which can make it hard to fill prescriptions on time. Whether you\u2019re running short-staffed or dealing with an insurance issue, it\u2019s easy to fall behind. In these cases, it\u2019s best to be honest with the patient. You\u2019ll also want to be specific about when the prescription will be ready. For example, don\u2019t say it\u2019ll be ready shortly. Say it\u2019ll be ready in 20 minutes.<\/span><\/p>\n<h3 id=\"the-medication-needs-prior-authorization\"><span style=\"font-weight: 400;\">The medication needs prior authorization<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes a patient can get angry or frustrated if their prescription isn\u2019t ready because of an insurance issue, such as <\/span><a href=\"https:\/\/www.singlecare.com\/blog\/prior-authorization\/\"><span style=\"font-weight: 400;\">prior authorization<\/span><\/a><span style=\"font-weight: 400;\">. The best way to resolve this situation is to educate the patient on what\u2019s going on. Tell them that a prior authorization is carried out between the doctor and the insurance company, and the patient should contact their provider to expedite the process. Lay out other options for the patient, such as paying cash for the drug.\u00a0\u00a0<\/span><\/p>\n<h2 id=\"turn-difficult-situations-into-manageable-patient-interactions\"><span style=\"font-weight: 400;\">Turn difficult situations into manageable patient interactions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Calming an upset or angry patient can be stressful. However, it is a useful skill in delivering excellent pharmacy customer service and patient satisfaction. Just remember to show empathy, actively listen, and never take it personally. Many times, patients are going through a stressful situation with their health, family, or personal issues. Empower your staff to handle angry customers with tact and don\u2019t be afraid to tell the patient to leave or call the police if they start becoming abusive.\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re working in a pharmacy, you may have heard stories about angry patients or experienced a situation with an upset patient yourself. There\u2019s no doubt it can be tough to go through, but you\u2019re not alone. Learning how to provide good customer service can drive increased patient satisfaction and customer loyalty. Dealing with an [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":50908,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9340],"tags":[743],"coauthors":[8669],"class_list":["post-50787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-checkout","tag-pharmacies","wpautop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do you handle a difficult customer in a pharmacy?<\/title>\n<meta name=\"description\" content=\"Angry patient? Pharmacy technicians can use these pharmacy customer service scenarios and tips to deal with upset patients and improve patient satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 ways to calm upset patients\" \/>\n<meta property=\"og:description\" content=\"When yelling starts at the pharmacy counter, here\u2019s what to do\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/\" \/>\n<meta property=\"og:site_name\" content=\"The Checkup\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/singlecare\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-20T13:30:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-22T02:10:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gerardo Sison, Pharm.D.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"5 ways to calm upset patients\" \/>\n<meta name=\"twitter:description\" content=\"When yelling starts at the pharmacy counter, here\u2019s what to do\" \/>\n<meta name=\"twitter:creator\" content=\"@SingleCare\" \/>\n<meta name=\"twitter:site\" content=\"@SingleCare\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gerardo Sison, Pharm.D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/\"},\"author\":{\"name\":\"Mariusz Labedzki\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#\\\/schema\\\/person\\\/232380d21234706e6360acfa9c895934\"},\"headline\":\"5 ways to calm upset patients\",\"datePublished\":\"2022-04-20T13:30:55+00:00\",\"dateModified\":\"2026-01-22T02:10:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/\"},\"wordCount\":1040,\"publisher\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Blog_042022_Calming_upset_pharmacy_customers.png\",\"keywords\":[\"Pharmacies\"],\"articleSection\":[\"The Checkout\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/\",\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/\",\"name\":\"How do you handle a difficult customer in a pharmacy?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Blog_042022_Calming_upset_pharmacy_customers.png\",\"datePublished\":\"2022-04-20T13:30:55+00:00\",\"dateModified\":\"2026-01-22T02:10:40+00:00\",\"description\":\"Angry patient? Pharmacy technicians can use these pharmacy customer service scenarios and tips to deal with upset patients and improve patient satisfaction.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Blog_042022_Calming_upset_pharmacy_customers.png\",\"contentUrl\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Blog_042022_Calming_upset_pharmacy_customers.png\",\"width\":1920,\"height\":1080,\"caption\":\"A man with an angry patient\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/how-to-calm-a-patient-down-in-pharmacy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 ways to calm upset patients\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/\",\"name\":\"The Checkup, a health blog by SingleCare\",\"description\":\"Read the latest in prescription, wellness, and healthcare news\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#organization\",\"name\":\"SingleCare\",\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/placeholderimage-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/placeholderimage-1.jpg\",\"width\":1200,\"height\":630,\"caption\":\"SingleCare\"},\"image\":{\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/singlecare\",\"https:\\\/\\\/x.com\\\/SingleCare\",\"https:\\\/\\\/www.instagram.com\\\/singlecare\\\/?hl=en\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/singlecare\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCd9kiPIjCQw95-2BHCYePKA\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/#\\\/schema\\\/person\\\/232380d21234706e6360acfa9c895934\",\"name\":\"Mariusz Labedzki\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g9ab582173d2f19b26097697ccbe695cb\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g\",\"caption\":\"Mariusz Labedzki\"},\"url\":\"https:\\\/\\\/www.singlecare.com\\\/blog\\\/author\\\/mariusz\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How do you handle a difficult customer in a pharmacy?","description":"Angry patient? Pharmacy technicians can use these pharmacy customer service scenarios and tips to deal with upset patients and improve patient satisfaction.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/","og_locale":"en_US","og_type":"article","og_title":"5 ways to calm upset patients","og_description":"When yelling starts at the pharmacy counter, here\u2019s what to do","og_url":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/","og_site_name":"The Checkup","article_publisher":"https:\/\/www.facebook.com\/singlecare","article_published_time":"2022-04-20T13:30:55+00:00","article_modified_time":"2026-01-22T02:10:40+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png","type":"image\/png"}],"author":"Gerardo Sison, Pharm.D.","twitter_card":"summary_large_image","twitter_title":"5 ways to calm upset patients","twitter_description":"When yelling starts at the pharmacy counter, here\u2019s what to do","twitter_creator":"@SingleCare","twitter_site":"@SingleCare","twitter_misc":{"Written by":"Gerardo Sison, Pharm.D.","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#article","isPartOf":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/"},"author":{"name":"Mariusz Labedzki","@id":"https:\/\/www.singlecare.com\/blog\/#\/schema\/person\/232380d21234706e6360acfa9c895934"},"headline":"5 ways to calm upset patients","datePublished":"2022-04-20T13:30:55+00:00","dateModified":"2026-01-22T02:10:40+00:00","mainEntityOfPage":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/"},"wordCount":1040,"publisher":{"@id":"https:\/\/www.singlecare.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#primaryimage"},"thumbnailUrl":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png","keywords":["Pharmacies"],"articleSection":["The Checkout"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/","url":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/","name":"How do you handle a difficult customer in a pharmacy?","isPartOf":{"@id":"https:\/\/www.singlecare.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#primaryimage"},"image":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#primaryimage"},"thumbnailUrl":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png","datePublished":"2022-04-20T13:30:55+00:00","dateModified":"2026-01-22T02:10:40+00:00","description":"Angry patient? Pharmacy technicians can use these pharmacy customer service scenarios and tips to deal with upset patients and improve patient satisfaction.","breadcrumb":{"@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#primaryimage","url":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png","contentUrl":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2022\/04\/Blog_042022_Calming_upset_pharmacy_customers.png","width":1920,"height":1080,"caption":"A man with an angry patient"},{"@type":"BreadcrumbList","@id":"https:\/\/www.singlecare.com\/blog\/how-to-calm-a-patient-down-in-pharmacy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.singlecare.com\/blog\/"},{"@type":"ListItem","position":2,"name":"5 ways to calm upset patients"}]},{"@type":"WebSite","@id":"https:\/\/www.singlecare.com\/blog\/#website","url":"https:\/\/www.singlecare.com\/blog\/","name":"The Checkup, a health blog by SingleCare","description":"Read the latest in prescription, wellness, and healthcare news","publisher":{"@id":"https:\/\/www.singlecare.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.singlecare.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.singlecare.com\/blog\/#organization","name":"SingleCare","url":"https:\/\/www.singlecare.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.singlecare.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2020\/01\/placeholderimage-1.jpg","contentUrl":"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2020\/01\/placeholderimage-1.jpg","width":1200,"height":630,"caption":"SingleCare"},"image":{"@id":"https:\/\/www.singlecare.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/singlecare","https:\/\/x.com\/SingleCare","https:\/\/www.instagram.com\/singlecare\/?hl=en","https:\/\/www.linkedin.com\/company\/singlecare\/","https:\/\/www.youtube.com\/channel\/UCd9kiPIjCQw95-2BHCYePKA"]},{"@type":"Person","@id":"https:\/\/www.singlecare.com\/blog\/#\/schema\/person\/232380d21234706e6360acfa9c895934","name":"Mariusz Labedzki","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g9ab582173d2f19b26097697ccbe695cb","url":"https:\/\/secure.gravatar.com\/avatar\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e52bbe41737c9dd83db6d0d8a5cddaa9bf18bcec79caa1b8129899178a127919?s=96&d=mm&r=g","caption":"Mariusz Labedzki"},"url":"https:\/\/www.singlecare.com\/blog\/author\/mariusz\/"}]}},"_links":{"self":[{"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/posts\/50787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/comments?post=50787"}],"version-history":[{"count":0,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/posts\/50787\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/media\/50908"}],"wp:attachment":[{"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/media?parent=50787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/categories?post=50787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/tags?post=50787"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.singlecare.com\/blog\/wp-json\/wp\/v2\/coauthors?post=50787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}