{"id":635918,"date":"2026-04-13T15:11:39","date_gmt":"2026-04-13T19:11:39","guid":{"rendered":"https:\/\/www.singlecare.com\/blog\/?p=635918"},"modified":"2026-09-08T19:26:52","modified_gmt":"2026-09-08T23:26:52","slug":"ai-for-rx-survey","status":"publish","type":"post","link":"https:\/\/www.singlecare.com\/blog\/news\/ai-for-rx-survey\/","title":{"rendered":"SingleCare survey: U.S. consumers turn to AI for medicine advice"},"content":{"rendered":"<p>According to SingleCare\u2019s survey of 1,000 Americans, nearly half of respondents have used AI to make decisions about their medications, and many have acted on its recommendations. Our new survey reveals how Americans are turning to tools like ChatGPT to research medications, such as side effects and prescription costs, highlighting both rapid adoption and growing risks in how people manage their health.<\/p>\n<h2 id=\"who-uses-ai-for-medication-questions\">Who uses AI for medication questions?<\/h2>\n<p>Almost half of U.S. respondents (46%) say they have used AI tools to answer medication-related questions, signaling that AI is already gaining meaningful traction in medication management.<\/p>\n<p>AI use patterns vary across demographics, indicating that comfort with technology, access, and trust all play a role in shaping the extent to which different groups consult AI for medication guidance:<\/p>\n<ul>\n<li>Women (44%) were less likely than men (50%) to use AI to answer medication-related questions.<\/li>\n<li>Parents, particularly those with two or more children (62%), were more likely to rely on AI for medication guidance than people with no children younger than 18 living at home (42%).<\/li>\n<li>People with a household income of $100K+ were more likely to use AI to compare medication alternatives (46% vs. 26%), decide whether to seek care for a health problem (45% vs. 30%), interpret lab results (34% vs. 24%), and get a prescription (44% vs. 34%) than those with a household income of less than $50K.<\/li>\n<li>The adoption of AI for medication information was stronger among younger adults, but skepticism was higher in this age group.\n<ul>\n<li>Reported use of AI for medication research was similar across ages 18-54 (51%) and decreased at age 55 and older (38%).<\/li>\n<li>More than half (56%) of younger adults aged 18-24 reportedly used AI for medication questions, and 80% said they verified the information.<\/li>\n<li>Only 38% of adults aged 55+ reportedly used AI for medication research, and just 56% reported verifying AI-generated information.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<table class=\" singlecare-table\" role=\"table\">\n<thead>\n<tr>\n<th colspan=\"4\">\n<h3 id=\"ai-for-medication-research-by-age-group\" style=\"text-align: center;\">AI for medication research by age group<\/h3>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"header-row\">\n<td><b>Age group<\/b><\/td>\n<td><b>Used AI for medication research<\/b><\/td>\n<td><b>Changed how they took their meds based on AI info<\/b><\/td>\n<td><b>Acted on AI advice w\/out consulting doctor<\/b><\/td>\n<\/tr>\n<tr>\n<td>18-24 years old<\/td>\n<td>56%<\/td>\n<td>58%<\/td>\n<td>17%<\/td>\n<\/tr>\n<tr>\n<td>25-34 years old<\/td>\n<td>44%<\/td>\n<td>49%<\/td>\n<td>34%<\/td>\n<\/tr>\n<tr>\n<td>35-44 years old<\/td>\n<td>55%<\/td>\n<td>38%<\/td>\n<td>27%<\/td>\n<\/tr>\n<tr>\n<td>45-54 years old<\/td>\n<td>51%<\/td>\n<td>36%<\/td>\n<td>27%<\/td>\n<\/tr>\n<tr>\n<td>55-64 years old<\/td>\n<td>43%<\/td>\n<td>28%<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>65-74 years old<\/td>\n<td>33%<\/td>\n<td>27%<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>75+ years old<\/td>\n<td>35%<\/td>\n<td>23%<\/td>\n<td>23%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"what-people-are-asking-ai\">What people are asking AI<\/h2>\n<p>Most users turned to AI for basic medication research, but many were also using it to guide decisions. Of those who reportedly used AI to answer questions related to medication:<\/p>\n<ul>\n<li>51% researched what a medication is and what it\u2019s used for<\/li>\n<li>44% looked up side effects or dosage recommendations<\/li>\n<li>37% decided whether to seek care for a health problem<\/li>\n<li>34% checked drug interactions<\/li>\n<li>34% compared or identified medication alternatives<\/li>\n<li>26% interpreted lab results<\/li>\n<\/ul>\n<p>Still, 23% reported using AI for none of these purposes, suggesting ongoing hesitation from nearly a quarter of respondents.<\/p>\n<p>\u201cJust in the past few weeks, patients have come to office visits with specific AI-related queries and answers,\u201d says <a href=\"https:\/\/www.linkedin.com\/in\/leslie-greenberg-895467161\/\">Leslie Greenberg, MD<\/a>. \u201cLast month, I had a woman ask to \u2018optimize\u2019 her hormones and request an extensive lab panel. These labs are available but not routinely used in menopausal hormone therapy because they rarely alter treatment or management.\u201d<\/p>\n<table class=\" singlecare-table\" role=\"table\">\n<thead>\n<tr>\n<th colspan=\"7\">\n<h3 id=\"ai-use-cases-by-age\" style=\"text-align: center;\">AI use cases by age<\/h3>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"header-row\">\n<td><b>Age group<\/b><\/td>\n<td><b>18-24<\/b><\/td>\n<td><b>25-34<\/b><\/td>\n<td><b>35-44<\/b><\/td>\n<td><b>45-54<\/b><\/td>\n<td><b>55-64<\/b><\/td>\n<td><b>65+<\/b><\/td>\n<\/tr>\n<tr>\n<td>Researched what a medication is<\/td>\n<td>39%<\/td>\n<td>51%<\/td>\n<td>51%<\/td>\n<td>61%<\/td>\n<td>52%<\/td>\n<td>51%<\/td>\n<\/tr>\n<tr>\n<td>Researched side effects &amp; dosage<\/td>\n<td>35%<\/td>\n<td>57%<\/td>\n<td>40%<\/td>\n<td>49%<\/td>\n<td>45%<\/td>\n<td>36%<\/td>\n<\/tr>\n<tr>\n<td>Decided whether to seek health care<\/td>\n<td>39%<\/td>\n<td>54%<\/td>\n<td>35%<\/td>\n<td>37%<\/td>\n<td>28%<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Checked drug interactions<\/td>\n<td>18%<\/td>\n<td>51%<\/td>\n<td>37%<\/td>\n<td>38%<\/td>\n<td>27%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>Compared\/found medication alternatives<\/td>\n<td>32%<\/td>\n<td>49%<\/td>\n<td>35%<\/td>\n<td>44%<\/td>\n<td>23%<\/td>\n<td>17%<\/td>\n<\/tr>\n<tr>\n<td>Interpreted lab results<\/td>\n<td>20%<\/td>\n<td>42%<\/td>\n<td>27%<\/td>\n<td>25%<\/td>\n<td>24%<\/td>\n<td>19%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"ai-is-influencing-medication-decisions\">AI is influencing medication decisions<\/h2>\n<p>We asked survey respondents whether AI helped guide them in taking their medication. Almost half (49%) of respondents changed the way they took their medication based on AI information.<\/p>\n<p>Of those who used AI to help guide them on how to take their medication:<\/p>\n<ul>\n<li>25% used an alternative (OTC or natural)<\/li>\n<li>23% started a medication<\/li>\n<li>20% changed dosage<\/li>\n<li>18% changed timing<\/li>\n<li>16% stopped a medication<\/li>\n<\/ul>\n<p>Although most users still sought validation, a quarter of respondents acted on AI advice without consulting a healthcare professional.<\/p>\n<p>\u201cTwo patients recently told me about using AI to help understand an aspect of their health,\u201d says <a href=\"https:\/\/www.linkedin.com\/in\/chad-shaffer-2b6120206\/\">Chad Shaffer, MD<\/a>. \u201cOne had used an AI model to generate dietary suggestions to mitigate the nausea and constipation side effects of Zepbound use for weight management. The ideas included increasing water and fiber consumption, along with avoiding large, fatty, and late-night meals. I reinforced the advice when asked, and the patient has turned the corner with both medication tolerance and efficacy.\u201d<\/p>\n<p>\u201cAnother patient discontinued metformin after asking AI for the potential side effects of their diabetic medication regimen,\u201d Dr. Shaffer says. \u201cThey had not been experiencing symptoms of any adverse effects, but were afraid of long-term impacts. After we discussed the relatively low risk of medication side effects and the higher degree of health benefits from metformin in her situation, she was comfortable with the decision to resume the drug. Ideally, the concerns about the drug would have been brought forward before temporarily stopping it.\u201d<\/p>\n<p>Always consult your healthcare provider before making changes to your medication. Stopping a medication or changing the way you take it can result in serious side effects.<\/p>\n<h2 id=\"understanding-prescription-prices\">Understanding prescription prices<\/h2>\n<p>The survey results suggested that using AI tools to navigate drug prices is still in early adoption, but nearly half (47%) reported using AI to research prescription savings strategies. Among AI users, the most common queries were understanding insurance coverage, comparing drug costs, and finding prescription savings.<\/p>\n<p>Of those who used AI to help them navigate prescription pricing questions:<\/p>\n<ul>\n<li>26% checked insurance coverage (including Medicare and Medicaid coverage)<\/li>\n<li>24% compared drug costs or found savings<\/li>\n<li>19% compared drug prices by pharmacy<\/li>\n<li>15% checked prior authorization requirements<\/li>\n<li>14% appealed an insurance denial<\/li>\n<\/ul>\n<p>AI may not be the best method for finding real-time savings. Many AI models are trained on historical data, and some queries don\u2019t trigger real-time web searches. Because prescription prices often fluctuate, checking sources like SingleCare for drug prices can be more accurate than AI.<\/p>\n<h2 id=\"few-people-rely-on-ai-to-fill-prescriptions\">Few people rely on AI to fill prescriptions<\/h2>\n<p>Most respondents (60%) have not used AI to help obtain prescriptions, but some were beginning to explore using AI to:<\/p>\n<ul>\n<li>19% compare branded versus compounded options<\/li>\n<li>19% research what type of provider prescribes certain medications<\/li>\n<li>14% find telehealth services that prescribe certain medications<\/li>\n<li>12% determine what to say to get a prescription<\/li>\n<li>12% learn how to qualify for a specific medication (such as GLP-1s, ADHD meds, etc.)<\/li>\n<\/ul>\n<p>AI also influenced how some people filled their prescriptions, with 27% changing where or how they get their medication based on AI-generated information, most often by using coupons (12%) or switching pharmacies (7%).<\/p>\n<h2 id=\"why-people-choose-ai-over-doctors-for-medication-questions\">Why people choose AI over doctors for medication questions<\/h2>\n<p>Convenience was the main driver of AI use for medication research:<\/p>\n<ul>\n<li>47% said AI is more convenient<\/li>\n<li>25% wanted a second opinion<\/li>\n<li>17% wanted anonymous guidance<\/li>\n<li>17% used it outside of office hours<\/li>\n<li>14% wanted to avoid paying for a visit<\/li>\n<li>9% felt their provider didn\u2019t explain enough or in a way they understood<\/li>\n<li>8% felt embarrassed asking a provider<\/li>\n<\/ul>\n<p>Additionally, 30% said they felt more comfortable asking AI-sensitive health questions, while 38% said it depended on the topic.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-635959\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider.webp\" alt=\"Convenience is the main driver of AI use for medication research versus consulting a healthcare professional\" width=\"2048\" height=\"1850\" srcset=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider.webp 2048w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider-300x271.webp 300w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider-1024x925.webp 1024w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider-768x694.webp 768w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-vs-healthcare-provider-1536x1388.webp 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h2 id=\"people-trust-ai-but-still-verify-responses\">People trust AI but still verify responses<\/h2>\n<p>Most users viewed AI as accurate, but still took steps to verify the information:<\/p>\n<ul>\n<li>78% thought AI information was at least somewhat accurate<\/li>\n<li>17% were unsure whether AI information was accurate<\/li>\n<li>5% thought AI information was inaccurate<\/li>\n<\/ul>\n<p>Although many reported that AI-generated information appeared accurate, most (68%) still verified it: 35% verified sources, and 33% checked with a healthcare provider. About a third (32%) didn\u2019t take any steps to check that what AI said was true.<\/p>\n<p>\u201cI don\u2019t think AI does a perfect job at giving the most up-to-date and accurate information,\u201d says <a href=\"https:\/\/www.linkedin.com\/in\/gerardosison\/\">Gerardo Sison, Pharm.D.<\/a> \u201cWhat could be dangerous is that they\u2019re pulling from inaccurate sources. I think AI could be helpful for guiding you in the right direction for general health info, but for deeper issues, I\u2019d always say see a doctor or pharmacist.\u201d<\/p>\n<p>A <a href=\"https:\/\/bpspubs.onlinelibrary.wiley.com\/doi\/10.1111\/bcp.16212\">2024 study<\/a> checked the completeness and accuracy of ChatGPT\u2019s responses to medication questions and found that ChatGPT did not provide sources in most cases, and of the responses that contained sources, each had at least one fabricated source. <a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/41417655\/\">A separate 2025 study<\/a> found that AI accuracy pertaining to medications was completely accurate only 19% of the time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-635958\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart.webp\" alt=\"78% of survey takers believe AI-generated medication information seems at least somewhat accurate\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart.webp 2048w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart-300x225.webp 300w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart-1024x768.webp 1024w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart-768x576.webp 768w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-rx-accuracy-chart-1536x1152.webp 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h3 id=\"concerns-remain-high\">Concerns remain high<\/h3>\n<p>Despite growing use, concern about AI-generated information was widespread. The majority (83%) of survey respondents reported some degree of concern about AI providing incorrect medication guidance:<\/p>\n<ul>\n<li>39% were very concerned<\/li>\n<li>44% were somewhat concerned<\/li>\n<li>16% were not concerned<\/li>\n<li>1% trusted AI completely<\/li>\n<\/ul>\n<p>Healthcare professionals remained the top source for medication questions (40%), followed by health websites (26%) and AI (15%).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-635957\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart.webp\" alt=\"83% of survey respondents report feeling at least somewhat concerned about AI providing incorrect medication guidance\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart.webp 2048w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart-300x225.webp 300w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart-1024x768.webp 1024w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart-768x576.webp 768w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/ai-for-medicine-concerns-chart-1536x1152.webp 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h2 id=\"heading-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-635960\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth.webp\" alt=\"Healthcare professionals remain the top source for medication questions\" width=\"2048\" height=\"1850\" srcset=\"https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth.webp 2048w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth-300x271.webp 300w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth-1024x925.webp 1024w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth-768x694.webp 768w, https:\/\/www.singlecare.com\/blog\/wp-content\/uploads\/2026\/04\/rx-source-of-truth-1536x1388.webp 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/h2>\n<h2 id=\"ai-in-healthcare-is-still-mostly-invisible-to-patients\">AI in healthcare is still mostly invisible to patients<\/h2>\n<p>Many new AI health tools are coming to market for professionals. SingleCare\u2019s Medical Review Board members reported using AI in the following ways:<\/p>\n<ul>\n<li>Medication research<\/li>\n<li>Insurance coverage details<\/li>\n<li>Drafting prior authorization letters<\/li>\n<li>Assistance with documentation<\/li>\n<li>Generating summaries of patients\u2019 health histories<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ama-assn.org\/practice-management\/digital-health\/2-3-physicians-are-using-health-ai-78-2023\">A survey by the American Medical Association<\/a> found that two-thirds of physicians are using AI for certain healthcare tasks; however, our survey showed that these tools aren\u2019t yet apparent to patients. Only 16% reported having seen AI used in their healthcare settings. This would make sense, as many of the ways AI is described as being used in clinical settings were behind-the-scenes tools used outside of appointment times.<\/p>\n<h2 id=\"our-methodology\">Survey methodology<\/h2>\n<p>SingleCare conducted this AI and Medication Survey online through AYTM on March 13, 2026. This national survey includes 1,000 United States adults ages 18 and older. Participant samples were census-balanced to match the U.S. population in age, gender, and U.S. region. The AI examples we gave to surveytakers included ChatGPT, Gemini, Perplexity, Claude, and Google AI Mode. Unless otherwise noted, all survey statistics in this article are from SingleCare&#8217;s 2026 AI and Medication Survey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to SingleCare\u2019s survey of 1,000 Americans, nearly half of respondents have used AI to make decisions about their medications, and many have acted on its recommendations. Our new survey reveals how Americans are turning to tools like ChatGPT to research medications, such as side effects and prescription costs, highlighting both rapid adoption and growing [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":635961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4114],"tags":[16413],"coauthors":[8861],"class_list":["post-635918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-singlecare-stats","wpautop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How are people using AI for medicine? 2026 survey<\/title>\n<meta name=\"description\" content=\"Our new survey finds 46% of respondents use AI for medication questions, and nearly half change how 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