{"id":7170,"date":"2019-12-13T10:00:21","date_gmt":"2019-12-13T15:00:21","guid":{"rendered":"https:\/\/www.singlecare.com\/blog\/?p=7170"},"modified":"2020-07-13T14:10:46","modified_gmt":"2020-07-13T18:10:46","slug":"singlecare-spotlight-krysti-sheades","status":"publish","type":"post","link":"https:\/\/www.singlecare.com\/blog\/singlecare-spotlight-krysti-sheades\/","title":{"rendered":"Making sure all of your SingleCare questions are answered"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">In the SingleCare Spotlight series, we highlight the people who make SingleCare possible. Whether they work to secure the best savings possible with our partner pharmacies or help send you cards through the mail, every employee at our company is focused on helping you save money on prescription medication.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">I have a passion for companies that help people, and that\u2019s what drew me to SingleCare: our mission to make prescriptions more affordable for people who don\u2019t have insurance or whose insurance doesn\u2019t cover a drug. I love that we can help people get the medications they need!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In September 2018, I moved from Connecticut\u2014where I was born and raised\u2014to Palm Beach, Florida, to join SingleCare\u2019s contact center team in September 2018. I\u2019ve always been open to following the right opportunity, and this was a really exciting role. I really enjoyed the team when I met them, so I decided to take the chance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m a workforce manager at the contact center. Basically that means I work in the background to make sure it operates smoothly, and all of our customer calls are answered. I analyze trends and patterns in call volume to make sure we have enough staff. If we have any special events or marketing initiatives happening, I take that into consideration to anticipate the additional need. Then, I report on our performance and how we managed to do what we promised.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of my younger brothers requires medications that cost a lot of money, so I think of him when I hear stories of how we reduce costs for customers (and yes, I\u2019ve recommended SingleCare to him!). It makes what we do so much more meaningful to me.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At any one time, we have about 20 or 30 help desk specialists, ready to respond to your questions through phone, email, or chat in real time. The contact center is a really good environment. We have a lot of really passionate people from all different backgrounds. We\u2019re many types of personalities that work together to make sure that it\u2019s not only a great place to work, but also that we\u2019re providing a great customer experience. If you need assistance, you can call us at 1-844-234-3057. We\u2019re staffed 24\/7, so we\u2019re always here to help!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the SingleCare Spotlight series, we highlight the people who make SingleCare possible. Whether they work to secure the best savings possible with our partner pharmacies or help send you cards through the mail, every employee at our company is focused on helping you save money on prescription medication. I have a passion for companies [&hellip;]<\/p>\n","protected":false},"author":85,"featured_media":7331,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8318],"tags":[],"coauthors":[11404],"class_list":["post-7170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","franchise-singlecare-spotlight","wpautop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SingleCare employees make sure all your questions are answered<\/title>\n<meta name=\"description\" content=\"Workforce manager Krysti Sheades was drawn to work at SingleCare because of our mission: to make prescriptions more affordable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.singlecare.com\/blog\/singlecare-spotlight-krysti-sheades\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SingleCare Spotlight: Krysti Sheades\" \/>\n<meta property=\"og:description\" content=\"I have a passion for companies that help people. 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