1. Information we collect
1.1 Information You Provide
(a) Personally Identifiable Information. To use the SingleCare Service, and thus become a "Member," you will be required to provide us with certain Personally Identifiable Information as described below. We may collect some or all of this information through various forms and in various places through the SingleCare Service and our Site, including account registration forms, contact us forms, or when you otherwise interact with us. If you become a Member, you will be required to create a user profile account with us ("Account"). The current required data fields include, but are not necessarily limited to:
- Email address
- Home phone number
- Mobile phone number
- Credit card number, expiration date & security code and or information regarding your PayPal, Google Wallet or other digital payment accounts
- Photo of yourself, which will be used for security purposes. If you do provide a photo, it will be viewable by us and Providers of the SingleCare Service at the time you seek Healthcare Services from such Provider. You may remove or update the photo at any time by logging into your Account.
1.2 Information We Collect As You Access And Use Our Site and SingleCare Service
(a) Generally. In addition to any Personally Identifiable Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit the Site or access or use the SingleCare Service or App ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may include the browser that you are using, the URL that referred you to our Site, and how and when you use the SingleCare Service. We may use Non-Personally Identifiable Information for various reasons, such as providing and enhancing the SingleCare Service for you and other users. In addition, we may collect your IP address or other unique identifier that identifies the device from which you access the Site, SingleCare Service or App. This identifier is a number that is automatically assigned to your device and which our computers use to identify you and your device. This information may be non-identifying or may be associated with you. If we associate any Non-Personally Identifiable Information or information that identifies your device with your Personally Identifiable Information, we will treat it as Personally Identifiable Information.
(b) Geo-Location Information. We may collect information as you navigate our Site or use the SingleCare Service though the use of a mobile App, which may include geographic location.
(c) Cookies. A cookie is a data file placed on a computer or other device when it is used to access our Site or SingleCare Service. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. Cookies and Flash cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
(d) Web Beacons. Small graphic images or other web programming code called web beacons (also known as "1x1 GIFs" or "clear GIFs") may be included in our web and mobile pages and messages. The web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons or similar technologies help us better manage content on our SingleCare Service by informing us what content is effective, count users of the SingleCare Service, monitor how users navigate the SingleCare Service, count how many e-mails we sent that were actually opened or to count how many particular articles or links were actually viewed.
(e) Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site and SingleCare Service, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party SingleCare Service provider, is active only while you are connected to the SingleCare Services, and is deactivated or deleted thereafter.
1.3 Information Third Parties Provide About You
We may, from time to time, supplement the information we collect about you through our Site or App with outside records from third parties in order to provide the SingleCare Service to you, enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or SingleCare Services that we believe may be of interest to you. For example, we may collect information from third party Providers that you visit when using the SingleCare Service.
1.4 Information Collected by our Mobile App
You may use the SingleCare Service by accessing our App on a mobile device. By doing so, we may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other SingleCare Services to you (if any) related to our App. In addition, if you use the App, it may automatically collect and store some or all of the following information from your mobile device, including without limitation:
- Your preferred language and country site (if applicable)
- Your phone number or other unique device identifier assigned to your mobile device - such as the Mobile Equipment ID number
- The IP address of your mobile device
- The manufacturer and model of your mobile device
- Your mobile operating system
- The type of mobile Internet browsers you are using
- Your geolocation
- Information about how you interact with the Mobile Application and any of our web sites to which the App links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App and how you engage with the App
- Information to allow us to personalize the SingleCare Services and content available through the App
We may use information automatically collected by the App in the following ways:
- To operate and improve our App and SingleCare Service
- To create aggregated and anonymized information to determine which App features are most popular and useful to users, and for other statistical analyses
- To customize the content or SingleCare Services on the App for you, or the communications sent to you through the App.
1.5 User Information.
Unless otherwise noted elsewhere in this Policy, Personally Identifiable Information and Non-Personally Identifiable Information shall be collectively referred to as "User Information".
2. How We Use The Information Described in This Policy
2.1 To Provide the SingleCare Service.
We use the Personally Identifiable Information you provide us when registering for an Account to provide the SingleCare Service to you. We will also use such information to communicate with you in response to your inquiries, to provide the SingleCare Services you request, and to manage your account. We will communicate with you by email, telephone, or SMS or text message (with your consent), in accordance with your requests.
2.2 SingleCare Service Usage.
We use User information to monitor when users visit and use Providers for Healthcare Services so that we can process payments for services and otherwise provide benefits to SingleCare Members.
2.3 IP Address.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Site. Your IP address is used to help identify you, but contains no Personally Identifiable Information about you.
We will send you strictly SingleCare Service-related announcements when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
3. How and When We Disclose User Information to Third Parties
3.2 When You Agree To Receive Information From Third Parties.
You may be presented with an opportunity provide your Personally Identifiable Information in order to receive information and/or marketing offers directly from parties unrelated to us. If you do agree to have your Personally Identifiable Information shared, your Personally Identifiable Information will be disclosed to such third parties and all information you disclose will be subject to those third parties' privacy policies. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
3.3 Third Parties Providing SingleCare Services on Our Behalf.
We use third party companies and individuals to facilitate our SingleCare Services, provide or perform certain aspects of the SingleCare Services on our behalf, and other third-parties to host the SingleCare Services, design and/or operate the SingleCare Services' features, track the SingleCare Services' analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, perform technical SingleCare Services (e.g., without limitation, maintenance SingleCare Services, database management, web analytics and improvement of the SingleCare Services' features), or perform other administrative SingleCare Services. We may provide these vendors with access to User Information, including Personally Identifiable Information. This information sharing is limited to only the information needed by the vendor to carry out the SingleCare Services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personally Identifiable Information for any other purpose and when required by law, SingleCare will enter into special contracts with the vendors strictly limiting the vendors' ability to use and disclose Personally Identifiable Information and requiring the use of certain security measures by the vendors.
3.4 Co-branded SingleCare Services.
Certain aspects of the SingleCare Service may be provided to you in association with third parties that will be disclosed and identifiable to you, and we may disclose Personally Identifiable Information to such parties in accordance with applicable law.
3.5 Administrative and Legal Reasons.
If we receive requests for information from government and law enforcement officials and private parties in regards to enforcing and complying with the law and in connection with private law suits, we will disclose User Information to these parties as we reasonably determine is necessary to comply with applicable law. For example, we may disclose User Information: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend our Terms and other policies; (iii) to protect the safety, rights, property or security of the Company, our SingleCare Service or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and/or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
3.6 Business Transfer.
We may, to the extent permitted by law, share all User Information with our parent, subsidiaries and affiliates for internal, business related (non-marketing) purposes. We also reserve the right to disclose and transfer all User Information: (i) to a subsequent owner, co-owner or operator of the SingleCare Service or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.
4. Online Behavioral Advertising and Options
Behavioral Advertising uses information collected about an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to determine which advertisements should be displayed to a particular individual. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for advertising either comes from us or through third party website publishers.
To opt out of this data collection process, click here to access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from us and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.
4.3 Opting out of Cookies.
In order for behavioral advertising opt-outs to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our SingleCare Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.
5. Account Changes and Cancellation
5.1 Accuracy; Changes.
You are responsible for maintaining the accuracy of your Personally Identifiable Information. If your Personally Identifiable Information changes, or if you no longer desire to use the SingleCare Service, you may correct, delete inaccuracies, or amend your Account information by visiting our member information page. Changes will be made as soon as practicable. If you wish to cancel your account or request that we no longer use your information to provide you SingleCare Services, visit our member page or contact us using the information below.
5.2 Retention of Information.
We will retain User Information for as long as an Account remains active. Even after an account is terminated, we may retain certain User Information as necessary to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons consistent with applicable law.
6. A Note About Children
Our SingleCare Service and App are not directed to nor intended for minors. No one under 18 is allowed to register with or use the SingleCare Service. As such, we do not knowingly collect Personally Identifiable Information from anyone under the age of 18. If we discover that we have collected Personally Identifiable Information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personally Identifiable Information to us, please contact us.
7. How we Protect Your Information
User Identifiable Information is stored within our databases using standard, industry-wide, commercially reasonable security practices and procedures such as encryption, firewalls and SSL (Secure Socket Layers). We also implement security measures required by law. However, as effective as such technology and efforts may be, no security system is infallible and impervious from attack or hacking. Therefore, we cannot guarantee the security of our databases, nor can we guarantee that User Information won't be intercepted while being transmitted to us over the Internet or wireless communication, or accessed when stored on our or our service providers' servers and any information you transmit to us, you do at your own risk. To help us protect your information, we strongly encourage you to not share your username or password with anyone.
8. Changes to this Policy
9. Your California Privacy Rights
California's "Shine the Light" law, California Civil Code § 1798.83, requires that certain businesses respond to requests from their California customers (those with whom we have an established business relationship) asking about the business' practices related to disclosing Personally Identifiable Information to third parties for the third parties' direct marketing purposes. At this time, we do not provide Personally Identifiable Information to third parties for their direct marketing purposes without your express consent (opt-in).
10. Notice to Users Outside of the United States
If you are located outside of the United States, please note that information we collect, including Personally Identifiable Information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country or jurisdiction in which you are located, and your Personally Identifiable Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the SingleCare Services or providing us with any information, you expressly and unambiguously consent to the transfer, processing and storage of your information in the United States.
This site is hosted and operated by SingleCare, LLC in the United States. If you are accessing or providing information to our site from a location outside of the United States, the privacy and data security laws of the United States shall govern, and as such, the laws of your jurisdiction will not apply. By visiting this Site or providing your information, you understand and unambiguously agree to the collection, storage and processing of your information in the United States.
SingleCare Services, LLC
99 High Street, Suite 2800
Boston, MA 02110
Phone Number: (844) 234-3057
Fax Number: (888) 817-3641