Helping SingleCare clients solve problems

When I started at SingleCare, I was working in the call center, helping customers who had questions about how to use their prescription savings cards. After about eight months, I transitioned to the client services team. It’s similar, in that I’m still solving problems, but on a different scale. My day-to-day job is to help resolve bigger, long-term issues for our clients, the companies that use SingleCare to power their savings.

Every day is different depending on what call comes in, or which emails I get. I could be helping to make a new batch of savings cards. Or, working behind the scenes toward a client’s goals—like a new project they want to roll out. There are two other client services managers on my team.

Working at SingleCare has opened my eyes to how expensive prescriptions can be. I wasn’t aware of some of the costs, and how taxing they can be for people before I started here. It’s great to have an inside view at everything SingleCare is doing to help drive those prices down.

While I was in the call center, we would get calls from customers who just wanted to say, “Thank you.” They were so appreciative. That’s not common in a place where most people are reaching out because they have a question. Getting that feedback from people who were thankful and grateful for the product we’re offering was always a nice treat. It feels good to finish the day at work knowing that you were working toward the common good. It’s not just about doing my job, it’s about helping others.