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Key takeaways
There are a few common reasons why your Zepbound coupon is not working, such as your pharmacy not participating with SingleCare, insurance being billed, or an expired prescription.
To use a Zepbound SingleCare discount, visit the website or download the mobile app. Follow the steps to select the dosage, quantity, and pharmacy location.
If your SingleCare coupon is not working, some troubleshooting tips include verifying the pharmacy location, checking that your insurance provider was not billed, and contacting SingleCare support.
You have finally made the decision—together with your healthcare provider—to try the GIP/GLP-1 agonist Zepbound. Whether for weight management or obstructive sleep apnea, Zepbound (tirzepatide) is an effective, but expensive, drug. Zepbound is a brand-name drug made by Eli Lilly and Company, and no less expensive generic is available on the market. On average, Zepbound costs about $1,545 for four, 5 mg single-use pens, a one-month supply. Perhaps, like many people across the country, you are prepared to present your SingleCare card or coupon for a significant discount. But alas, when you show up to pick up your Rx for the first time, the pharmacy staff informs you that the coupon is not working. Although initially frustrating, the good news is that there are some ways to solve this dilemma, so you can soon be on your way with Zepbound in hand.
Save up to 80% on Zepbound with SingleCare
Different pharmacies offer different prices for the same medication. SingleCare helps find the best price for you.
How to use a SingleCare coupon for Zepbound
Ready to use a SingleCare discount for Zepbound? Anyone can use SingleCare. There are no eligibility criteria except having a valid prescription from a licensed healthcare provider and using a participating pharmacy. Follow these simple steps.
- Go to the SingleCare website or download the SingleCare mobile app.
- Type “Zepbound” into the search bar.
- Click on the drop-down menus to select the dosage and quantity prescribed.
- Click the zip code and enter your location.
- A list of participating pharmacies will populate.
- Compare Zepbound prices at participating local pharmacies.
- Click “get free coupon.” This will generate a SingleCare coupon savings card. You can text or email the coupon to yourself, print it, or simply show it to the pharmacy staff.
- Extra savings tip: Click “with member bonus” and sign up for additional savings available to people who sign up. Membership is free.
Because prices fluctuate, there may be a slight discrepancy between the price displayed online and the price at the pharmacy.
Common reasons for your Zepbound coupon not working
It can be deflating to hear that your coupon is not working, especially when you were expecting to save hundreds of dollars on your Rx. Some reasons that your SingleCare Zepbound coupon may not be working include:
- The pharmacy where you are filling your Rx does not participate with SingleCare
- The pharmacy has already billed your insurance company (you can use SingleCare OR your insurance, but not both together)
- The pharmacy staff member may need assistance processing the SingleCare claim or may have entered a number incorrectly
- Your prescription has expired
If any of these scenarios occur, there are some ways to troubleshoot so that you can still save on your Zepbound prescription.
What to do if your Zepbound coupon doesn’t work
If your Zepbound coupon does not work, here are some steps you can take:
- Double-check the pharmacy location on the SingleCare website or mobile app. Make sure your coupon matches the exact address of the pharmacy.
- Ask a pharmacy staff member if their location participates in SingleCare.
- Ask if they have already billed your insurance provider. SingleCare is a discount plan, not an insurance plan, so it does not bill your health insurance plan or work with your insurance. You can use insurance or a SingleCare discount, but not both. The staff can compare your price with insurance vs your price with SingleCare to see which is more affordable.
- Check with the pharmacist that they are processing the claim as a cash transaction and billing SingleCare.
- Ask the pharmacy staff to double-check that the information was input correctly—they can double-check that the BIN, PCN, member ID number, and group number were entered correctly.
- If none of these solutions work, contact SingleCare customer support at 844-234-3057 or support@singlecare.com.
It may seem frustrating and time-consuming, but once your SingleCare discount is set up and working, you can use the discount every month to save on your refills, too.
- Zepbound, DailyMed (2025)